The Power of Going the Extra Mile
The Outstanding Customer Service award recognizes a business or individual who consistently demonstrates exceptional care, professionalism, and dedication to the people they serve. In every industry, products and services matter — but it is the experience that customers remember. It is how they are treated, how problems are solved, and how supported they feel long after the transaction is complete.
This year’s nominees represent the very best of that experience in Dunnville: Aly Carpenter – Remax Real Estate Centre, On the Go with Joe Classy Cab Co., Treasured Moments Travel, The Building Permit Guy, GrandErie Home Hardware Building Centre, Grand River Outdoors and Guiding, Luke’s Luxury Details / Mobile Blast Co., Grand River Foot Care, Haldimand Home Respiratory Services, Debbie Person/Shoppers Drug Mart, Pazzo’s Pizza, and Sweet Retro-Spect. Across industries ranging from real estate and travel to healthcare, retail, and hospitality, each nominee has built a reputation rooted in trust and reliability.
And the 2026 Winner Is…
GrandErie Home Hardware Building Centre
For many customers, a visit to GrandErie Home Hardware Building Centre is more than a purchase — it is a conversation, a solution, and a sense of reassurance.
One nomination described it clearly:
“GrandErie Home Hardware Building Centre is known for going the extra mile to make every customer feel supported and valued.”
Whether assisting in-store or out in the lumber yard, the team is consistently recognized for being approachable, knowledgeable, and willing to help — not just point to an aisle, but walk alongside customers to ensure they leave confident and equipped.
The nomination continued:
“The staff do an especially great job assisting customers with their home improvement needs, making the process easy and efficient.”
Home improvement projects can feel overwhelming. Measurements, materials, timelines, and budgets all add pressure. What sets GrandErie apart is their hands-on guidance — practical advice customers can rely on, delivered with patience and professionalism.
It is this steady, attentive service that builds long-term relationships.
“This consistent, hands-on support creates a positive experience from start to finish and has helped build strong, lasting relationships within the community.”
Outstanding customer service is rarely flashy. It is consistent. It is dependable. It is the willingness to answer one more question, load one more bag, or offer one more suggestion that saves someone time and stress.
GrandErie Home Hardware Building Centre continues to embody those values daily.
Sponsored by Klear Kustoms Classic Car Restoration
This award was proudly sponsored by Klear Kustoms Classic Car Restoration, whose owner has been a dedicated Business Awards sponsor for the past three years. While many sponsors support from a distance, he is often seen behind the scenes — lugging lights, adjusting equipment, and even stepping behind the camera to help capture the evening.
That quiet, hands-on involvement reflects the very spirit of this category. Just like outstanding customer service, true community leadership often happens in the background — steady, reliable, and without fanfare.
Klear Kustoms Classic Car Restoration understands that excellence is found in the details — both in craftsmanship and in how we show up for one another.
Why This Award Matters
In a small community, customer service is deeply personal. Word travels quickly — both praise and disappointment. Businesses that consistently deliver positive experiences build not only loyalty, but trust across generations.
Recognizing outstanding customer service reminds us that how we treat one another in business shapes the overall culture of our town.
GrandErie Home Hardware Building Centre’s team has demonstrated that exceptional service is not occasional — it is intentional and ongoing.
Congratulations to all nominees for setting the standard, and congratulations to this year’s recipient for truly going the extra mile.
The Dunnville Chamber of Commerce exists to support, connect, and celebrate local business. Through leadership, collaboration, and community-driven initiatives, the Chamber brings together entrepreneurs, organizations, and volunteers who are committed to helping Dunnville thrive. From business advocacy to signature events and recognition programs, the Chamber is proud to champion the people and enterprises that shape our community every day.